Refund Policy
Last updated: August 9, 2026
Didn't help? Full refund, no questions.
You are buying something you cannot fully see until after you pay, so the risk should be ours, not yours. This page says exactly how that works.
30-day money-back guarantee
If your decoded report did not help you, ask for a refund within 30 days of your purchase date and we will issue it in full. You do not have to explain why, fill out a form, or return anything. One email is enough.
The guarantee covers the $49 report and the $19 Negotiation Pack add-on together — if you bought both, you get both back.
If we fail to produce your report, the refund is automatic
If the decode cannot be completed — your document is unreadable, or the process errors out — you are refunded in full automatically. You do not have to ask, and you are never charged for a report you did not receive. We will email you when that happens.
How to request a refund
Email support@homeinspectiondecoded.com from the address you used at checkout, or simply reply to any email we sent you. Include your report link if you have it handy — it helps us find you faster, but it is not required.
We issue refunds promptly, usually within one business day of receiving your request, and we confirm by email once it is done.
How the money comes back
Refunds are issued through Stripe to the original payment method used for the purchase. We cannot send a refund to a different card or account.
Once we issue it, the credit typically takes 5 to 10 business days to appear on your statement. That timing is set by your bank or card issuer, not by us. If it has been longer than that, email us and we will send you the Stripe refund confirmation to give your bank.
The fine print
The full terms of this guarantee — the 30-day window, one refund per report, and our discretion in cases of fraud or abuse — are set out in section 7 of our Terms of Service. They exist to stop abuse, not to get out of paying you back.
Questions about a refund: support@homeinspectiondecoded.com.