Privacy Policy

We collect only what is needed to produce and deliver your report:

We use this information only to produce your decoded report, deliver it to you, answer support requests about it, process payments and refunds, prevent fraud and abuse, and meet our legal and accounting obligations.

We do not use your document or your email address to build advertising profiles, and we do not use them to train artificial intelligence models. We do not send marketing email you did not ask for.

We use a small set of service providers (sub-processors) to run the service. Each receives only what it needs, and each is bound to use it only to provide its service to us:

We may also disclose information if legally required — for example in response to a valid subpoena or court order — or to protect our rights, our users, or the public. If our business is ever sold or reorganized, information may transfer as part of that transaction, and this policy continues to apply to it.

We advertise on Google. Our website includes Google Ads conversion tracking (a tag or pixel) that fires on key steps such as a completed purchase, so we can measure which ads produce customers. What is shared is the fact that a conversion happened and basic ad-click identifiers — never your uploaded document, its contents, or your report.

Google may set or read cookies on our site for this purpose. You can control or opt out of personalized Google advertising in Google's own settings, linked below, and most browsers let you block or delete cookies. Blocking these cookies does not affect your ability to buy or receive a report.

Your uploaded document, the findings extracted from it, and your generated report are automatically deleted 30 days after upload. After that, the report link stops working — save or print your report if you want to keep it.

We keep a minimal billing record (email address, amount, date, transaction reference) for as long as tax, accounting, and fraud-prevention obligations require. Technical logs are kept for a short period and then rotated out.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not rent, trade, or hand your document to data brokers. Ever. There is no version of this service where your home inspection report becomes someone else's marketing list.

Data is encrypted in transit and at rest with our service providers, report links use unguessable tokens, and access to production systems is limited to those who need it. No system is perfectly secure, so we cannot guarantee absolute security — but we hold as little as possible for as short a time as possible, which is the strongest protection available.

Whatever state or country you are in, you can ask us to: confirm what we hold about you, send you a copy, correct it, or delete it. Deletion on demand is available at any time — you do not have to wait for the 30-day clock.

Email support@homeinspectiondecoded.com from the address you used, and we will respond within 30 days. We will never charge you or degrade the service for exercising these rights. Depending on where you live you may also have the right to appeal a decision or complain to your state attorney general or data protection authority.

This service is for adults involved in a home purchase and is not directed to anyone under 18. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us information, email us and we will delete it.

If we change this policy we will post the updated version here and change the "Last updated" date. If a change materially affects how we handle information we already hold, we will email the address associated with your purchase before it takes effect.

Foundation Operations LLC, a Florida limited liability company. Privacy questions and requests: support@homeinspectiondecoded.com.